PRIVACY POLICY
giottoavelli
PRIVACY POLICY
Giottoavelli attach particular importance to the processing, confidentiality and security of your personal data. We are committed to offering you personalized services while respecting your privacy and personal choices.
The purpose of this privacy policy is to inform you in a clear, simple and complete manner of the processing carried out on the personal data that you provide to us, as well as your rights and the options you have, to control your information and protect your privacy, in accordance with current regulations.
We engaged in seeking the best security and applying the appropriate protection standards in protecting your personal data. Giottoavelli is engaged in updating its privacy notices and policies as regularly as possible.
WHO are we?
Giottoavelli is subsidiary of Deluxe company based and registered in United Kingdom (UK). Register under number 11729330.
WHAT data do we collect about you?
“Personal data” means any information that identifies you either directly (such as your name) or indirectly (for example, using a unique customer number).
The personal data we collect depends on the point of contact through which you interact with us. Visitors to the giottoavelli website who view our products, information and offers can choose to do so without logging in, and the same is true for point-of-sale search and browsing on social media.
Our data collection is limited to the use of “cookies” (visitors) for website visitors whose conditions are specifically defined by our cookie policy and according to your preferences. For the sake of transparency and clarity, our cookie management policy is separate from this Statement.
Depending on the data that you communicate to us or that you share with us, personal data may include information concerning:
• Your identity and contact details: surname, first name, postal address, email address, telephone number
• Your interests
• A history of your purchases (online, including your orders, tracking and invoices, amount and type of purchase).
• Your requests via our customer care service
• Your satisfaction and comments on our products
• Your publications and mentions of our products on social networks
We invite you to ensure that your data is regularly updated, either by modifying it directly on our sites or, by informing us in writing of any modification by referring to the dedicated section “How to contact us”.
HOW do we collect or receive your data?
As part of our relationships, the data we collect may be collected through the following contact points:
• Contact with customer care
• Forms that you fill out online
• Digital applications with which you interact
• Publications/mentions on social networks
We make sure to identify the personal data essential for the purpose for which it is collected by indicating it with an asterisk like this ‘(*)’ on each personal data collection form. If you do not fill in these mandatory fields, we will not be able to respond to your requests and / or provide you with the services requested. The other information is optional and allows us to know you better and improve our communications and services to you. Although not mandatory, we recommend that you fill them in to allow you to benefit from the best possible experience during our interactions with you.
During your purchase journey, you will be able to choose between
- logging into your existing jenvierjacubs account,
- creating a new account, or
iii) paying as a Guest (or also called Guest Check out). This last purchasing experience is thus summarized as follows.
Payment for purchases as a Guest refers to the possibility for any giottoavelli customer or prospect to make a purchase in our online store without logging into an account. Your information is collected for the process of payment and delivery of items.
FOR WHAT PURPOSES is your data used by giottoavelli?
We are required to use your data for purposes defined according to the nature of our relationships. Thus, depending on the context in which your data is collected, it may be used for one or more of the following purposes:
• Managing your orders
• The management of our website and our digital applications
• Transaction management (securing online payments, prevention of fraud, incidents related to payments and debts)
• Promoting our giottoavelli on social networks
• Analysis purposes:
> analyse the performance of our brand on social, analyse your preferences and to personalised customer experience: we may provide you with personalised communications by means of email, postal mail, SMS or calls based on the communication preferences you have indicated and your consumer profile.
HOW LONG can we keep them?
We keep your personal data only for the time necessary for the purpose pursued. In general, your personal data is stored in our database, as shown below:
Duration: 3 years from the date of data collection and this period will be renewed each time you interact with giottoavelli or your consent to continue to interact at the end of this period. For data collected through customer care (i.e.: calls for assistance, complaints or information) duration of the processing of the request, or 30 days maximum. For data collected through regular customer (i.e.: having a customer profile) will be 5 years from the date of the first purchase or account creation.
When we no longer need to use your personal data, it is deleted from our systems and our registers or made anonymous so that it can no longer be identified.
WHO can access your data?
We ensure that only duly authorized persons can access your personal data. We do not share your data on to third parties for commercial purposes. Also, we entrust certain services to third parties responsible for delivering a product to you, to payment service providers ensuring the security of anti-fraud transactions.
Below are the examples of the third parties responsible for delivering a product:
– Major delivery companies (delivery: DHL, UPS, Royal Mail, FedEx),
Below are the examples of the third parties are the payment service providers:
– Payments and transaction security (PayPal, stripes, Apple pay and any other payment service provider, verification, or banking provider
HOW do we protect and ensure the confidentiality of your data?
We take all the necessary precautions to guarantee the confidentiality and security of your data and to prevent it from being distorted, damaged, destroyed or from unauthorized third parties having access to it.
HOW are consumer preferences and individual rights treated?
In accordance with applicable laws and requirements, giottoavelli have put in place measures to guarantee respect for the rights of individuals regarding personal data that we (or our third parties) have about them. This includes, for example, the right to know the data that we hold about you or to obtain a copy, as well as the limited rights to modify your data, to request erasure or to object to the processing of your data. We encourage those who have given their data to us to keep it up to date (for example, if you change your email address, address or telephone number), so that we keep your correct information in our files.
WHAT additional protections are provided for residents of certain regions?
Giottoavelli have also identified and taken in to account the data protection and security measures required at certain regions. This includes, for example, those required for residents of the European Union / European Economic Area under the General EU Data Protection Regulation (GDPR) 2016/679. In the UK The Data Protection Act (DPA 1988)
HOW to contact us?
Please contact us in the manner below if you wish to exercise these rights or if you have questions or complaints regarding the processing of your personal data.
By email: info@giottoavelli.com
– By phone: 00447414785575
Last update: 01/01/2023